Didn't like anything, except excellent customer service

The hotel staff provided exceptional service, assisting promptly with my requests and ensuring my stay was comfortable. My room was well-maintained, featuring a spacious layout and modern amenities. The breakfast selection was impressive, offering a variety of freshly prepared options including eggs, pastries, and fresh fruit. I appreciated the quick check-in process, which allowed me to get settled efficiently after a long day of meetings.

There was limited parking availability during peak times.

The beds in our room were super comfy, and we really enjoyed chilling at the indoor pool and grabbing snacks from the vending machine. It was a nice way to relax after a long day. Just a heads up, we noticed the bathroom could have used a little more attention, but it didn’t spoil our overall stay! 😊

The location was perfect for walking to local attractions. My room was spacious and well-maintained. The breakfast selection was excellent, with friendly staff serving up fresh options. Check-in was quick and hassle-free. I appreciated the convenient parking.

The stay was quite pleasant. The room was spacious and extremely clean, which was a relief. The breakfast had a great selection of options and the staff were really friendly, making the mornings enjoyable. Plus, the location was perfect for exploring the local attractions, all within walking distance. Overall, I was very satisfied with my experience.

I really enjoyed the free breakfast, although it could use a little more variety. The wine and food event on my first night was a pleasant surprise and very tasty!

Exceptional Stay in the Heart of Charlotte!

I had a fantastic solo stay for 4 nights. The staff's friendliness impressed me, especially during breakfast service. The complimentary shuttle was a lifesaver in the rain, taking me to nearby attractions effortlessly. Make sure to chat with Tony at the front desk for great local tips!

This hotel is perfect for me with its free Wi-Fi, 24-hour reception, and indoor pool. The staff once helped me return my forgotten headphones. A great experience and I'm coming back soon!

comfortable stay with minor adjustments needed

The cleanliness of the room exceeded my expectations, which made for a pleasant atmosphere. Additionally, the staff's attentiveness during breakfast added a nice touch to the morning routine, creating a friendly and inviting start to the day.

However, the soft pillows did not provide the support I prefer for a good night's sleep.

The staff provided exceptional service at the front desk. The noise levels in the hotel were disruptive throughout the night. Clean room with good breakfast variety. Parking can be confusing at times.

Had a fantastic group trip with friends. We explored the Financial District and the Entertainment area, both super close by. The staff were nice, breakfast had a good variety, and the shuttle service was handy. The gym was also solid. Definitely a great spot to stay!

The only downside was the chair in the room. it was pretty uncomfortable, but it didn’t ruin our stay.

The hotel was stylish and tidy. I loved the rooftop pool and the spacious fitness center. My daughter’s birthday surprise was highlighted by the friendly staff, who made her feel special with a birthday treat.